FAQ

What is package #1?

It’s a custom, art directed photo shoot. We simply take your brand, service or product and make it look beautiful. At the end of the process you receive hi-res edited image files to use anywhere you like. (web, social, print, outdoor, POS, etc.) This is perfect if you need art directed visuals tailor-made for your business.

What is package #2?

It contains creative visual executions based on your needs or business objectives. If you want a look and feel for your brand, a website design, an editorial piece or anything that requires concept and art direction, this service is right for you. We plan, ideate and design creative deliverables to help you reach your goals. If you’re unsure we can do your specific project, just ask us. We probably can.

Do you offer custom services to accomodate my special needs? 

Yes, we often work on custom projects. No matter how big or small your project is, if you need ideas and art direction, just send us a message with a few details and we’ll get back to you.

How much will it cost and how do I pay? 

Each service has a standard starting price. The price may increase according to client needs and special requests. Before starting your project we’ll send you a quote and service agreement. Once signed, you’ll be provided with all payment details. 

Do you ship my products back when you’re done? 

Yes of course. The cost of return shipping is included in your invoice. Alternatively, we can donate your products to local charity or discard them if you don’t want them back. 

I have a product that is very large. Can you shoot it? 

If you plan to send us an unusually large or heavy product(s), please contact us before shipping. 

Does my location matter when working with you? 

We are primarily a “mail order” service providing professional visual assets no matter your location. But we’re located in downtown Bucharest, so if you are in the neighborhood stop by and meet with us in person.

How long do projects take? 

Most projects are delivered in 5 to 7 business days, excluding holidays. That’s from when we sign the agreement form and receive a down payment. During particularly busy periods, lead times may increase so please feel free to contact us for estimated delivery times.

How do you deliver my finished files? 

We deliver final files via wetransfer. You ‘ll receive a download link for your high resolution images. Your project is also stored on our server for a limited time.

What kind of license comes with the visuals? 

The visuals are licensed on a royalty-free basis. This means you are free to use them in any publication, as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. The visuals may be used in all forms of media including print advertising, packaging, web, television, etc. We do retain the copyrights for the delivered visuals and they may not be re-sold to any third party without prior written permission.